The purpose of this document is to instruct our customers on how to update their third-party mail application “Mozilla Thunderbird” to access their web mail. Please follow these step-by-step procedures. If you have difficulties or believe this document is out-of-date, please contact our support staff immediately.
1.
Open Mozilla Thunderbird desktop application.
2. If your email account is already created and displayed within the Mozilla Thunderbird dashboard, right click on the email address and select “Settings”.
3.
From the pop-up
screen, select “Sever Settings” on
the left navigation menu.
4. Take notice to the Server Settings. Be sure your settings match the following;
Server Type IMAP Mail Server
Server Name: The Server Name will be
your Domain Name starting with mail.
Example: mail.DOMAINNAME.com
Port: 993
User Name: The Username will be your
email address.
Security Settings
Connection Security: SSL/TLS
Auth. Method: Normal password
5.
Once all settings are correct, click OK.
*If you receive a pop-up asking to verify “Junk” email, simply say No.
6.
Repeat the step of right-clicking on your email
address, and selecting “Settings”.
7.
Navigate to the bottom left of the pop-up
screen, selecting “Outgoing Server”.
8.
Find a record
pertaining to your website address, most comply labeled as mail.DOMAINNAME.com,
select the address pertaining to your website address and click “Edit”.
9. Take notice to the settings. Be sure your settings match the following;
SMTP Server
Description: Enter your email address here.
Server Name: The Server Name will be your website address starting with mail. Example: mail.DOMAINNAME.com
Port: 465
Security and Authentication
Connection Security: SSL/TLS
Auth. Method: Normal password
User Name: The Username will be your
email address.
10.
Once all settings are correct, click OK.
11. Make sure your Outgoing server that most resembles your website address is in bold face text with the phrase (Default) beside it. If it does not, click on the website address and select the “Set Default” button.
12. Click OK.
At the conclusion of this step, you should notice your email address on the left side of your screen. Click on the “Inbox” and you should notice your inbound email.